Privacy Policy

Effective Date: August 2025
Website: www.redtreeoaxaca.com
Business Name: Red Tree Oaxaca

At Red Tree Oaxaca, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a reservation, or communicate with us.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Payment information (processed securely through third-party providers)
Reservation details (dates of stay, preferences, special requests)
Any information you provide when contacting us

Non-Personal Information

We may automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device information
Pages visited and time spent on the site
Referring website
Cookies and analytics data

2. How We Use Your Information

We use your information to:

Process and manage reservations
Communicate with you regarding your stay or inquiries
Provide and improve our services and guest experience
Send important information related to your reservation
Comply with legal and administrative requirements

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies help us:

Remember your preferences
Improve website performance
Analyze website traffic

You can choose to disable cookies in your browser settings; however, some parts of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may share information with trusted third-party providers that help us operate our business and website, such as:

Payment processors (e.g., Stripe, PayPal)
Reservation and property management systems (e.g., Cloudbeds)
Website hosting providers
Email communication services
Analytics services

These providers are only given the information necessary to perform their services and are expected to protect your information.

5. Data Security

We take reasonable administrative and technical measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have the right to:

Request access to your personal data
Request correction or deletion of your data
Withdraw consent for communications
Ask how your data is being used

To make a request, please contact us at:
hola@redtreeoaxaca.com

8. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Red Tree Oaxaca

Email: hola@redtreeoaxaca.com
Website: www.redtreeoaxaca.com